Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

With the continued rise of public records requests, data volumes have turned into a beast. Government agencies are facing a series of battles when it comes to FOIA requests, regulatory compliance, investigations, data deletion policies, and strict deadlines. To have a fighting chance, teams will need to know where data lives, who has access to it, and which regulations it is subject to in order to ensure successful e-discovery, privacy, and co...

Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for zero trust implementation. Although the principles of Zero Trust are widely accepted, the implementation process is a detailed and time-consuming process....

A low-code development platform can provide government agencies with a development environment using a graphical user interface rather than hand-coded computer program to create application software. This approach to software development has several benefits for the public sector, including increased agility, lower costs, higher productivity, effective risk management and governance, and faster transformation. This virtual workshop will explor...

As the volume of digital information continues to grow, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to providing electronic access and retrieval of government records. Key government and industry experts will gather at the 21st annual event to discuss current technology solutions/requirements, policy updates/changes and review e...

Government-wide pressure to improve service to citizens, incorporate telework, and optimize IT operations has led many agencies to further embrace cloud computing. Despite the improved efficiencies, securing the cloud remains a top priority. Cloud Computing Security can be defined as defending the confidentiality, integrity, and availability of agency assets (data, applications, infrastructure) using cloud services from both outside and inside...

Modern applications are transforming government agencies. From Artificial Intelligence for better customer engagement, to data analytics for forecasting, the need for accelerated computing is rapidly increasing. But enterprises face challenges with using existing infrastructure to power these applications. By evolving enterprise IT infrastructure into a unified architecture, all applications, modern and traditional, can run optimally on a shar...

Executive Order 14028 (Improving the Nation’s Cybersecurity) established new requirements to secure the federal government’s software supply chain. The requirements involved systematic reviews, process improvements, and security standards for both software suppliers and developers, in addition to customers who acquire software for the federal government. The software supply chain is only truly secure when all entities throughout t...

DevSecOps incorporates security initiatives at every stage of the software development life cycle (SDLC). It is a set of practices combining software development, security, and IT operations with the goal of shortening a system’s development life cycle securely. From identifying patterns to uncovering new ways to support the mission, DevSecOps is playing an essential role in government’s digital transformation efforts. This virtual...